H E L P  &  I N F O R M A T I O N

For any updates or questions about your order, please contact info@ukiyosunknown.com.

SHIPPING You will receive an email confirmation with tracking information once your order has shipped. Delivery typically takes 5-7 business days from the day the package is shipped (excluding holidays and inclement weather delays). RETURNS Currently, we do not accept returns on delivered items. If there is a problem with your order, please email us at info@ukiyosunknown and we will do our best to resolve your issue.

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process. CANCELLATION Ukiyo's Unknown reserves the right to cancel any order if we are unable to provide the requested products. Customers will be immediately contacted in these cases.

Ukiyo's Unknown is committed to protecting the privacy of our customers. We will not collect your personal information unless you choose to provide it to us. ‘Personal information’ is anything that is unique to you and might include your name, delivery address, credit / debit card number, billing address, email address, and telephone number. We will not store or keep any financial information you provide. HOW WE USE YOUR INFORMATION We collect information from you when you place an order, subscribe to a newsletter, fill out a form or enter information on our site. We may use such information in the following ways: To quickly process your transactions. To send periodic emails regarding your order or other products and services. HOW WE PROTECT YOUR INFORMATION Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights and are required to keep the information confidential. All transactions are processed through a gateway provider and are not stored or processed on our servers.